For days, I'd asked my staff to deal with these particular customers. It's hard work. It's painstaking, I know. My staff literally had to call each and everyone of them. Then ... I got the news this afternoon. There was a change of plan and they didn't even bother to let me know. The fact that the plan was initiated because no one had thought about it (it's like gambling and the game of instinct involved), that I dared to give it a try with my own calculated risk and the fact that my boss had actually given me green light made me hit the ceiling all the way. I thought, how dare them. I got so mad, I yelled. I yelled to both of them. It was the first time in my life.
Realizing that I might do damage to others, I hide in my 'cage'. Actually I planned to visit a unit in different branch. This anger made me want to go even more despite the reason that was merely an excuse. I took my car key and went alone. It's not easy to erase my anger, I know. I just needed to avoid the people who're causing this ugly feeling that made me want to spill my gut out. But the trips to and from the branch did me good. I felt much 'lighter'.
In terms of anger, it's easy to forgive, but it takes me a lot of effort to forget. To make me feel better, I just think happy thoughts and I promise myself to just do what I'm told, not what I'm supposed to do or what I could do. I don't want to yell for the second time. Believe me. Yelling is tiring. :-)
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